Managed Services

Service Plan Options

M3 offers various Maintenance Plan and Service Level Agreements (SLA) options. These fully customizable programs provide top-level support according to each client’s specific needs – whether scheduled maintenance, full or part-time on-site technical staffing or even proactive asset management. M3’s Managed Services brings peace of mind to maintaining all of your technology assets.

M3′s Service Plans Options:

• Unlimited Help Desk access
• Emergency field service
• Scheduled maintenance
• Asset management
• Warranty liaison services
• Loaner equipment
• On-site technical staffing
• User training/retraining

To learn more about our service plan offerings, click here.

Warranty

Even the best-designed systems and best-in-class equipment can experience trouble at some point. When trouble strikes, we can get you back online quickly, and confidently.

M3 Standard Workmanship Warranty

M3 Technology Group, Inc. guarantees system installations to be free of defects in hardware, cables, connectors (materials), and workmanship for a period of 90 days from the date of completion unless otherwise outlined in the contract/bid. Completion is defined as the date of installation, training completion, and issuance of Certificate of Completion.

Defective materials or equipment will, at M3’s option, be repaired or replaced at no cost to the owner during the warranty period, provided any work does not void the manufacturers’ warranties or adversely affects the products’ performance.

This Warranty does not cover problems caused by associated equipment provided and/or connected by others, or damage caused by accident, misuse, abuse, theft, vandalism, improper power source, fire, flood, lightning, earthquakes, (or any other acts of God), repair, or alteration by parties other than M3. This Standard Workmanship warranty is independent of all manufacturers’ warranties.

Manufacturer Warranties

For equipment purchases, the manufacturers’ warranties apply and shall be supported by M3 if said warranty period is greater than the length of the M3 Standard Workmanship Warranty. For warranty periods less than the M3 Standard Workmanship Warranty period, M3 shall be liable only for defects in a given item until the end of that period.