Technical Support

Support When You Need It

We offer various levels of support services to suit your needs in Houston, TX, Huntsville, AL, and beyond. Preventive maintenance services ensure your AV solutions, equipment and systems continue to run smoothly, with calibration and software/firmware updates applied to keep systems up to date. Break-fix services can bring prompt onsite support personnel to fix high-priority issues.

Network Operations Center

Modern AV equipment and systems are connected solutions. Our network operations center cab offer 24/7 monitoring and remote diagnostics services for your AV installations. Many issues can be resolved remotely by device updates, restarts, and diagnosis. Often, we can find and fix a problem before you encounter it. 

Custom Support Services

Need a tailored support plan for your organization? We can combine remote diagnostics, remote helpdesk, and onsite support in a package that fits your requirements and budgets. With your project, we can quote you customized support services specifically for your installation in Nashville, TN. 

Managed Services

For complete lifecycle management of your AV systems, we offer custom managed services that let you focus on your business while our experts ensure your systems support the business. Managed services include live help desk support, onsite service, scheduled maintenance, active health monitoring, remote configuration and programming, user training, and custom service level agreements. Our managed and preventive maintenance service plans enable you to minimize your upfront investment in AV systems and staffing while enjoying all the benefits of state-of-the-art AV solutions in Houston, TX, Huntsville, AL, and beyond.

Need help? We’re here for you!

Technical Support Hotline:
833-M3-HELPS
support@m3techgroup.com

Nashville | Knoxville | Memphis | Birmingham | Huntsville | Houston